Meet the Team at Insurance Billing Outsourcing

We are a team of dental professionals with more than 30 years of experience in successful claims processing for both medical and dental insurances.

Leslie Icenogle – President

Leslie Icenogle - IBO

Leslie has been a Practice Manager and an Implant Coordinator in the Oral & Maxillofacial Surgery field since 1986. She obtained her AAOMS certification for medical and dental coding, and has been filing dental surgery claims for over 30 years. She is a certified dental radiographer specializing in CBCT imaging and its many applications in the dental field.

Leslie obtained her Fellowship with The Association of Dental Implant Auxiliaries. She is a member of the Academy of Dental Management Consultants, National Speakers Association, Speakers Consulting Network, CareerFusion, AAOMS, and AADOM.


Dr. Michael Bennett – Vice President

Dr Michael Bennett - IBO

Dr. Michael Bennett was born and raised in Chicago, IL. He has resided in Indiana since he graduated from Rose-Hulman Institute of Technology with a Bachelor of Science degree in Mechanical Engineering. Dr. Bennett attended Indiana University School of Dentistry, where he received his Doctor of Dental Surgery degree. He completed his residency in oral and maxillofacial surgery at Indiana University School of Dentistry. Dr. Bennett has maintained an oral surgery practice in the Indianapolis area for over 20 years.

Dr. Bennett is the past President of Indiana University School of Dentistry Alumni Association. He is active in many community organizations, and is a member of the ADA, IDA, NDA, and AAOMS.

Kami Burtram – Director of Operations


Kami has a degree from Ball State University in Special Education.  She taught in Virginia for two years before moving back to Indiana to teach for the New Castle school system. Deciding  that she wanted to have a career change, she began working for a local Optometrist. Kami was an Optician for nine years and found that she really enjoyed the billing and coding aspect of the job. This led her to the decision to go back to school and get a degree in medical billing and coding.  She graduated November of 2016 from Career Step as a Certified Professional Coder. In March 2017 she began working for IBO. She is a member of AAPC and continues to further her knowledge using all of AAPC’s resources. Her work background and education has given her a strong understanding of medical billing and coding.

Kami resides in New Castle with her husband and 2 daughters. She enjoys her family time and traveling. 

Brianna Allen

Brianna was born and raised in Martinsville, Indiana.  She attended the American Dental Academy where she became a certified dental assistant.  She has worked in the dental field for 4 years, mainly in front office positions. After working the front office at a dental practice, Brianna quickly realized she loved working with billing and insurance.

Brianna enjoys spending time with her husband and four animals.  In her spare time, she likes doing home projects and spending time with her two godchildren.

Amanda McKinney

Amanda has been in the dental field for nearly 20 years. She has experience in both the back and front of an office. She was an EFDA for 7 years then transitioned into scheduling/treatment coordinator. She further advanced to a few office manager positions. The majority of her experience is with case consulting presentations as well as financial options for patient care to achieve the smile they deserve, as well as specializing in accounts receivable and claim processing. Her overall goal has always been to establish a trusting rapport with patient care based on integrity and long-term oral health.

Amanda was born and raised in Indianapolis and has 4 handsome boys. She enjoys spending time with her family and when free, she loves to travel.


Jessica Bailey

Jessica is married with three children. She has been in the Dental field for 17 years and holds an EFDA certification as well as her dental radiographer license. Jessica has worked in all aspects of an office from dental assistant to office manager. Her favorite thing to do is be with her family and watching her girls play sports.

Esperanza Moody

Esperanza goes by “Espie” and she was born and raised in Indianapolis, IN. At the age of fifteen she began her career as a receptionist at an optometrist’s office. She always had a love and fascination for teeth, however, so she went on to graduate from Kaplan (also known as Brightwood) in 2016 with a degree in dental assisting. Deciding she had a knack for the front desk and more importantly the insurance aspect, she continued to work in the front office. She enjoys playing with her 4-year-old son, running, working out, watching movies, reading, and being outside on a sunny day.

Melissa Milikan

Melissa grew up in southern Illinois. It was at Indiana University, while pursuing her degree in Elementary Education that she met and married her husband Nathan. She has taught preschool and kindergarten. After graduation, Melissaʼs husband attended medical school at Indiana University. It was while they were at the IU Muncie campus for his first 2 years that Melissa got a taste of the medical world. Melissa worked in the Radiology department at Ball Memorial Hospital for 2 years. Some of her duties were to take urgent report readings from the radiologists, pull and find reports for physician’s offices, as well as taking care of the patients. During her time there, she attended continuing education classes for medical terminology. After 25 years of being a stay at home mom, Melissa and Nathan were empty nesters. With the encouragement of her husband, Melissa started working on earning her degree in Medical Billing and Coding which she received in April of 2018 and began her career with Insurance

Billing Outsourcing in May 2018. Melissaʼs past experience in the education field, working in a hospital setting along with being at her husband’s side through medical school, his residency and Cardiology Fellowship has helped Melissa transition smoothly from a stay at home mom to a knowledgeable medical biller and coder. Melissa resides in New Castle, Indiana with Nathan, her husband of 30 years. They have 4 children, ages 19-26. She and her husband are active in their church, serving in the childrenʼs program and volunteering for different needs within the church. They also serve on the board for Young Life, a program for high school students. Melissa enjoys traveling, baking, and spending time with her family.

Rose Daniel

Rose has worked for over 30 years in the dental field as a dental assistant, dental receptionist, treatment coordinator and now as an insurance coordinator. She loves working from home as it gives her more time to enjoy the things she likes, such as being outdoors, gardening, and spending time with her husband at the beach. She recently moved to Pensacola, Florida and is loving it.

Shawna Russo

Shawna has nearly 30 years of dental office experience. Her background includes; assisting, insurance claims resolution, as well as office management. She particularly enjoys assisting the team with her experience in cleaning up account receivables.


Randee Carley

Randee has worked in dental administration for over a decade. She holds a Bachelor’s of Science degree from San Diego State University, where she studied Communications. She has a strong attention for detail and organization which benefits her tremendously when it comes to all aspects of dental, especially insurance verification, billing and coding. She’s fascinated by the art of dentistry and always enjoys getting her teeth cleaned. Randee loves to spend time with her family, travel, and meet new people.

When she’s not working, she’s usually walking her dog, playing with her young daughter or enjoying a delicious meal with her husband. Randee and her family currently reside in Southern California.

Susan Biener

Susan has made her career in dentistry with more than 35 years of experience as a Dental Office Manager, specializing in accounts receivable and all facets of dental insurance. She also became a certified Easy Dental instructor doing in office trainings. Realizing that there was a great need for more efficiency in small to mid-size offices she became a consultant for many private practices through the years. She joined IBO as its first employee and divides her time between the east and west coasts so she can spend time with her children and grandchildren.

Natalie Stone

After graduating from Florida Atlantic University, Natalie worked in social services as a case manager and provided clinical onsite training to children in Palm Beach County. She took some time off to start a family and returned to work in the dental field. Natalie is knowledgeable in all facets of running dental practices and has over 20 years administrative and management experience. Prior to joining IBO, she most recently managed an oral and maxillofacial surgery office and supervised the expansion into a multi-provider/location practice. Natalie resides in North Florida with her family.

Sabrina Paredes

Sabrina has a BS degree in Business from the University of Central Florida. Upon graduation she worked in mortgage lending. After taking time off to raise a family, she returned to work in customer service for an online publishing and marketing firm as well as providing insurance verification for dental offices. Sabrina resides in Central Florida with her husband and 3 daughters.

Tasha Sears

Tasha has been working in the dental field for three years now and enjoys tackling outstanding insurance AR. Tasha grew up in Greenwood, Indiana. She is married and has been blessed with two children. She also considers her dog and cat as her children or “fur kids.” In her spare time, Tasha loves being outdoors with her family enjoying activities like fishing, camping, and boating.


Amy Brooks

Amy was born and raised in East Central Indiana and attended Indiana Bible College. Along with her work in the ministry, she worked in a local hospital and medical office for approximately five years where she gained experience working with insurance benefits, coding, and billing. She has now applied and expanded that knowledge to include dental benefits. She is also a Minister of Music and Administrative Pastor at her church, and she loves to serve. She and her husband have eight children, and she enjoys spending time with her children on their small farm out in the country where they home-school, grow organic vegetables, and raise small livestock.


Robin Veal

Robin was born and raised in Santa Fe Texas. She graduated from the University Of Houston, where she became a registered dental assistant.​ She has worked in the dental field for more than 30 years, starting as a dental assistant and working her way to in both Front Office and Office Manager positions she also became a consultant for a few private practices through the years. Robin has moved to North Texas and working on her retirement home with her husband of 30 years and enjoys spending time with her 5 granddaughters and her new great granddaughter. She also loves finding great furniture pieces at flea markets fixing them up and giving them away to her family and friends.