Meet the Team at Insurance Billing Outsourcing

We are a team of dental professionals with more than 30 years of experience in successful claims processing for both medical and dental insurances.

Leslie Icenogle – President

Leslie Icenogle - IBO

Leslie has been a Practice Manager and an Implant Coordinator in the Oral & Maxillofacial Surgery field since 1986. She obtained her AAOMS certification for medical and dental coding, and has been filing dental surgery claims for over 30 years. She is a certified dental radiographer specializing in CBCT imaging and its many applications in the dental field.

Leslie obtained her Fellowship with The Association of Dental Implant Auxiliaries. She is a member of the Academy of Dental Management Consultants, National Speakers Association, Speakers Consulting Network, CareerFusion, AAOMS, and AADOM.




Dr. Michael Bennett – Vice President

Dr Michael Bennett - IBO

Dr. Michael Bennett was born and raised in Chicago, IL. He has resided in Indiana since he graduated from Rose-Hulman Institute of Technology with a Bachelor of Science degree in Mechanical Engineering. Dr. Bennett attended Indiana University School of Dentistry, where he received his Doctor of Dental Surgery degree. He completed his residency in oral and maxillofacial surgery at Indiana University School of Dentistry. Dr. Bennett has maintained an oral surgery practice in the Indianapolis area for over 20 years.

Dr. Bennett is the past President of Indiana University School of Dentistry Alumni Association. He is active in many community organizations, and is a member of the ADA, IDA, NDA, and AAOMS.




Kami Burtram – Director of Operations


Kami has a degree from Ball State University in Special Education.  She taught in Virginia for two years before moving back to Indiana to teach for the New Castle school system. Deciding  that she wanted to have a career change, she began working for a local Optometrist. Kami was an Optician for nine years and found that she really enjoyed the billing and coding aspect of the job. This led her to the decision to go back to school and get a degree in medical billing and coding.  She graduated November of 2016 from Career Step as a Certified Professional Coder. In March 2017 she began working for IBO. She is a member of AAPC and continues to further her knowledge using all of AAPC’s resources. Her work background and education has given her a strong understanding of medical billing and coding.

Kami resides in New Castle with her husband and 2 daughters. She enjoys her family time and traveling. 






Bernadette “Bernie” Daniel- Dental Team Lead, project Manager

Bernadette Daniel, “Bernie” has accumulated several decades of her dental career.  Obtaining a certification for dental assisting from Aristotle Technical College she quickly discovered front office administration and customer service was her calling.  She believes in the power of positive thinking and encourages to be quick to think but slow to speak.  She has been known to occasionally binge watching a comedy series because laughter is good for the soul.  She and her husband of several decades enjoy time spent updating their forever home, spoiling the dog and cooking for family and friends.  






Amy Pratt- Director of Sales, Trainer

Amy began her career in dentistry as an after-school job.  Thirty years later, she is Insurance Billing Outsourcing’s Director of Sales and Dental Training.  Amy brings years of knowledge and experience to her role.  She relishes meeting new clients and explaining the advantages that partnering with IBO provides to their practices.  She finds training team members on the ins and outs of insurance billing rewarding.  Amy has witnessed how dentistry changes lives.  Because of this, her primary focus has remained constant — helping patients receive the maximum benefit from their insurance plans so they may obtain the dental services they both need and deserve.  She believes that this sentiment rings true in her present position more than ever.  Through working with IBO, she helps practices nationwide take care of their patients.  



Casaurah “Sarah” Waggoner – Medical Team Lead, Trainer, Project Manager

Casaurah “Sarah” Waggoner, Started her career in 2017 in Criminal justice Field. She obtained a Degree in Criminal Justice from the University of Phoenix. She decided that she wanted a career change in 2017 and Took a course in Medical Billing and Coding through Career Step. Again in 2019, Attended Texas A&M and took their advanced Medical Billing and Coding with Administrative Assistant Course. She now holds a Certification as a Certified Billing and Coding specialist as well as a Certified Medical Administrative Assistant through NHA.

She was born and raised in North Georgia. She Resides in Hephzibah Georgia with her Husband, 2 Dogs, and 2, Cats. She Enjoys camping,, Traveling, Going to Disney, photography, nature, and spending time with her family.




Kristen Meier- Administrative Assistant

Kristen has a degree from Ball State University in Elementary Education.  She taught for three years before becoming a stay-at-home mom. When her oldest child started kindergarten, she began to work on the business team for a large pediatric dental office in Fishers, IN. She loved that she still got to interact with children which is her passion.  She worked for that office for eight years, before returning home and to teach English online to children overseas. Kristen is putting her dental knowledge to use by working with IBO on our leadership team. 

Kristen was born and raised in Rochester, NY and moved to Indiana in her teens.  She is married to her high school sweetheart and they have two wonderful teenage sons. In her free time she enjoys reading, shopping, attending her son’s multiple sporting events and spending time with friends and family. Kristen and her family reside in Fishers, Indiana.





Brianna Allen- Accounts Specialist

Brianna was born and raised in Martinsville, Indiana.  She attended the American Dental Academy where she became a certified dental assistant.  She has worked in the dental field for 4 years, mainly in front office positions. After working the front office at a dental practice, Brianna quickly realized she loved working with billing and insurance.

Brianna enjoys spending time with her husband and four animals.  In her spare time, she likes doing home projects and spending time with her two godchildren.







Amanda McKinney- Accounts Specialist

Amanda has been in the dental field for nearly 20 years. She has experience in both the back and front of an office. She was an EFDA for 7 years then transitioned into scheduling/treatment coordinator. She further advanced to a few office manager positions. The majority of her experience is with case consulting presentations as well as financial options for patient care to achieve the smile they deserve, as well as specializing in accounts receivable and claim processing. Her overall goal has always been to establish a trusting rapport with patient care based on integrity and long-term oral health.

Amanda was born and raised in Indianapolis and has 4 handsome boys. She enjoys spending time with her family and when free, she loves to travel.






Ciara Poe- Verification of Benefits Specialist

Ciara graduated from the IU school of Dentistry in 2013 as an Expanded Functions Dental Assistant with her Bachelor’s degree in Health Science, Certification in Coronal Polishing and Fluoride application and her Radiographer License. She is also OSHA and BLS certified. She graduated with honors in each degree and/or certification she has completed. She has worked within the dental field for nearly 8 years. Ciara has been trained in all areas within the office and has taken on many roles such as ordering, training, assisting, front desk operations, and laboratory. Ciara has now transitioned her focus onto specializing in Dental Insurance Verification. 

Ciara now resides in the Sunshine State with her husband and cat, named Bacon. She spends her free time traveling and enjoying all that her new home state has to offer. 





Ferial “Fay” Naber- Accounts Specialist

Ferial “Fay” Naber was born and raised in Yonkers, NY.  I obtained my Medical Billing & Coding certificate from Sanford Brown Institute while having an infant at home.  Since then I worked at Bronx Lebanon Hospital starting at the front desk as a registrar.  After one year I was promoted to the Dental Billing department for the hospital.  I worked with all dental specialties including, General dentistry, Pediatric, Orthodontists, Periodontists, Endodontists, Prosthodontists and Oral Surgeons. After leaving the hospital, I became a dental billing consultant and helped many offices regulate their billing as well as managed their front desk to become more organized and confident in starting the billing process.

In my spare time I enjoy spending my time with my 11year old daughter.  I also foster dogs in need and write poetry.  I am also a car enthusiast.






Shawna Russo- Accounts Specialist

Shawna has nearly 30 years of dental office experience. Her background includes; assisting, insurance claims resolution, as well as office management. She particularly enjoys assisting the team with her experience in cleaning up account receivables.








Amanda Dennis- Accounts Specialists

Amanda Dennis obtained her certification in medical coding in 2019 from
the American Health Information Management Association. She has been
working in the dental field since 2014 as an Insurance Coordinator, with
subject matter expertise in dental billing and coding.






Susan Biener- Accounts Specialist

Susan has made her career in dentistry with more than 35 years of experience as a Dental Office Manager, specializing in accounts receivable and all facets of dental insurance. She also became a certified Easy Dental instructor doing in office trainings. Realizing that there was a great need for more efficiency in small to mid-size offices she became a consultant for many private practices through the years. She joined IBO as its first employee and divides her time between the east and west coasts so she can spend time with her children and grandchildren.






Natalie Stone- Verification of Benefits Specialist

After graduating from Florida Atlantic University, Natalie worked in social services as a case manager and provided clinical onsite training to children in Palm Beach County. She took some time off to start a family and returned to work in the dental field. Natalie is knowledgeable in all facets of running dental practices and has over 20 years administrative and management experience. Prior to joining IBO, she most recently managed an oral and maxillofacial surgery office and supervised the expansion into a multi-provider/location practice. Natalie resides in North Florida with her family.




Sabrina Paredes- Verification of Benefits Specialist

Sabrina has a BS degree in Business from the University of Central Florida. Upon graduation she worked in mortgage lending. After taking time off to raise a family, she returned to work in customer service for an online publishing and marketing firm as well as providing insurance verification for dental offices. Sabrina resides in Central Florida with her husband and 3 daughters.







Julie Moore- Accounts Specialist

Julie has a career in the oral surgery/medical field for over 25 years as a practice manager. She was born and raised in north central Texas.  She is a member of AAOMS and JAWS- Society of OMS Administrators. She joined IBO in September 2020 and enjoys working from home with the privilege of assisting offices with their insurance/financials.  She and her husband have 2 sons and a daughter with 7 grandchildren.  Julie enjoys camping, shopping, scrap-booking, family vacations and loves her church.  






Heather Diers- Accounts Specialist

Prior to joining IBO,  Heather was the Practice Manager at a large Medical facility for seven years. She helped the company grow and still be able to maintain that hometown office feel. Previous to that she managed a busy Dental office for five years. There is where she was able increase efficiency and maintain the highest profitability. She has been in the healthcare field for a little over 17 years in total, and she loves it.
She currently Resides in Charlotte, NC with Her husband and three kids. When she is not working you can find her out on the Lake. 






Ashley Broome- Accounts Specialist

Ashley obtained her RDA in 2003 from Dental Assisting Options. With 17 years of dental experience she has worked in many areas of the dental office assisting, front office, and management. She enjoys working remotely; with the opportunity to assist multiple offices with all of their verification needs.







Bonnie VanVliet- Verification of Benefits Specialist

Bonnie has been in the dental field for 30 years and has extensive knowledge in all aspects of dentistry. She has worked with general dentists, oral surgeons, periodontists, and orthodontists. Also, she was a dental assistant many years ago. She has also worked as an office coordinator and insurance billing manager.

She loves what she does and is thrilled to continue her career with IBO!







Laura Tracey- Verification of Benefits Specialist

Laura started her career in the dental field in 2014 after working for over a decade in retail management.  She knew right away she had found her professional niche.  She lives in Michigan with her husband, daughter, and Boston Terrier.  She enjoys spending time with her family, Starbucks, cooking, and Pinterest projects.







Kari Lenon- Verification of Benefits Specialist

Keri Lenon has been in the dentistry field for 32 years. She started as a front desk/assistant then went to hygiene school.   She graduated in 1994 from Kalamazoo Valley Community College.  Then spent most of her career with one dentist.  She has worked with insurance issues/ problems in between regular patients, and became pretty good it.  She has since tried retiring from hygiene as it has been very hard on her Physically.  She acquired her license to sale health insurance and got a job selling medicare advantage plans. She enjoyed that; but it was long hours and She found it was to much stress, since She is a single mom. She is excited to be with Insurance Billing Outsourcing.